1. Introduction

CasaViva360 ("we", "us", "our") operates a real estate platform connecting buyers, renters, sellers, and agents across Spain. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and mobile applications (the "Service").

2. Data We Collect

• Account data: email, password (hashed), name, phone number when you register.
• Listing data: property details, photos, and contact information you submit.
• Enquiry data: messages and contact details shared when you enquire about a property.
• Usage data: pages visited, searches, device type, and approximate location (IP-based).
• Verification data: government ID and license documents if you request seller verification.

3. How We Use Your Data

• To create and manage your account and listings.
• To connect buyers and renters with sellers and agents.
• To send property alerts, market reports, and platform notifications you opt into.
• To verify identity and prevent fraud.
• To improve our Service and develop new features.
• To comply with legal obligations under Spanish and EU law, including GDPR.

4. Legal Basis (GDPR)

We process your data under the following legal bases: (a) consent — for marketing alerts and cookies; (b) contract — to deliver the Service you requested; (c) legal obligation — for anti-fraud and tax compliance; and (d) legitimate interest — for platform security and analytics.

5. Data Sharing

We share your data only when necessary: with agents or property owners when you enquire about their listings, with payment processors (Stripe) for subscription payments, with CRM integration providers you connect, and with authorities when legally required. We never sell your personal data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Verification documents are deleted within 12 months of approval. You may request deletion at any time (see below).

7. Your Rights

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time without affecting prior processing.
• Lodge a complaint with the Spanish Data Protection Agency (AEPD).

To exercise these rights, contact us at privacy@casaviva360.com.

8. Cookies

We use essential cookies for authentication and session management, and analytics cookies to understand usage. You can control cookies through your browser settings. Non-essential cookies require your consent.

9. Security

We use industry-standard encryption, hashed passwords, and secure cloud infrastructure. Verification documents are stored with restricted access. No method of transmission is 100% secure, but we take reasonable steps to protect your data.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email or in-app notice.

12. Contact

For privacy questions or requests, contact privacy@casaviva360.com.